Common Questions

I did not get my certificate.

If you have taken a bundled course, you must take the course evaluation. After the evaluation is a screen with the nurse's information. Click on "Take Test" and answer the two questions and then the certificate will appear. You will need to print the certificate when it appears.

Where do I go to take the test online?

Click on "test login ". You will see a set of instructions for taking the test as well as login area. You will need to log in to begin the test.

I just placed an order, now what?

Please check your email for a confirmation of your order. You will receive a confirmation for all orders.

Where is the text for online courses?

All text is included. If it is a bundled course, each individual test will have it's own material. If it is a larger online course, there is a link to the reading material at the top of the test.

I accidently ordered more than one of the same course.

If you are still in the process of placing your order, click on "Basket Contents", edit the number of courses and click "Update". Then "Proceed with purchase". If you have already completed your order, then we can credit for any extras. For an online course order please call technical support, for an order to be mailed it will be taken care of when it enters into our system. phone # 417-334-1787

I ordered a course to be mailed but wanted to order an online course.

Please contact technical support for a credit, then return to the website and reorder the correct online course. phone # 417-334-1787

I ordered testing materials only but I can't log in to take my test online.

In order to take your test online you will need to enter a 'T' after the course number in the appropriate field (Course # field of Step 1) in the log in area. Example: 912T